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Title Customer Support Representative
Categories Sales / Support
Location Karachi (Gulshan e Iqbal)
Job Details
We are looking for customer support representatives for our e-commerce venture www.supermeal.pk

A candidate must have experience in customer support call center industry and be efficient in handling and solving customer queries.

Timings: 6:00 PM – 2:00 AM

Location: Karachi (Gulshan-e-Iqbal, Block 10-A)

Job Specification

  • Coordinate with customers (restaurant) after the sales department sign the deal.
  • Resolve client/customers complains and queries.
  • Facilitate and follow up with the client/customers, get food menu from restaurant, complete basic questionnaire to extract information like working hours, delivery hours, mobile number of SMS alerts, address information, food photos etc.
  • Supervise the content management team to insert the restaurant menus, prices etc and then reviewing the electronic food menu before making the restaurant live.
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